Orders cannot be changed after they have been placed. If you need different products, quantities, colors, or a different shipping address, the only option is to cancel the order before it ships and place a new one. The sooner you contact us, the more likely we can cancel in time.
Before Your Order Ships
If your order has not yet shipped, contact us immediately at [email protected] or text 1-800-917-2414 and we can cancel it.
Cancellations: If the order hasn't left our warehouse, we'll issue a refund to your original payment method, minus the credit card processing fee, which is non-refundable. You can then place a new order with the correct items or address.
Changes: We are not able to modify an existing order — no quantity adjustments, product swaps, color updates, or address changes. Cancel and reorder is the only path.
Cutoff: We aim to ship orders placed before noon MST the same day (this is a goal, not a guarantee), so if you need to cancel, contact us as quickly as possible after placing your order.
After Your Order Ships
Once your order has shipped, it cannot be canceled or modified. At that point, your options are:
Wrong shipping address? Once shipped, nothing can be done on our end — contact the carrier directly using your tracking number to ask about redirect options, which are not guaranteed.
Don't want the product? You can request a return after delivery. See our return policy article for details on the return process and fees.
Custom & Color-Matched Orders
Custom color blends and made-to-order items cannot be canceled or refunded once production has started. This includes Custom Color orders that have been approved and entered production.
Freight / Pallet Orders
Large orders (typically 15+ bags) ship via LTL freight on a pallet. These orders may be subject to restocking fees if canceled after the shipment has been prepared, in addition to the non-refundable card processing fee. Contact us immediately if you need to cancel a freight order.
How to Request a Cancellation
To request a cancellation, follow these steps:
Email [email protected] or text 1-800-917-2414.
Include your order number.
Tell us you'd like to cancel. If something was wrong with the order (items, quantities, address), you can place a corrected order right away — you don't need to wait for the cancellation to process.
We'll check the status of your order and confirm whether it can still be canceled. Remember that the credit card processing fee from the original order is not refunded.
For complete details, see the Terms & Conditions of Sale.
For customer support, email [email protected] or text 1-800-917-2414.