Shipping addresses cannot be changed once an order has been placed. If you entered the wrong address, it's important to contact us as quickly as possible.
What We Can Do Before Your Order Ships
If your order has not yet shipped, contact us right away at [email protected] or text 1-800-917-2414. We cannot edit the address on an existing order, but we can cancel the order so you can place a new one with the correct address. Note that the credit card processing fee from the original order is non-refundable — your refund will be issued minus that fee.
The sooner you reach out, the more likely we can help — we aim to ship orders placed before noon MST the same day (a goal, not a guarantee), so timing is tight.
What Happens After Your Order Ships
Once your order has shipped, nothing can be done on our end. Contact the carrier directly using your tracking number to ask about redirect options — these are not guaranteed.
How to Avoid Address Problems
To avoid delays or delivery issues, always double-check your shipping details before completing your purchase. Also note that we cannot ship to PO Boxes.
For customer support, email [email protected] or text 1-800-917-2414.