Earthaus Plaster accepts returns of certain materials within 1 year of the purchase date. All returns require prior authorization — do not ship anything back without contacting us first.
What Can Be Returned
The following products are eligible for return, provided they are unused, in original packaging, and in resalable condition:
Full-sized bags of plaster (Base Plaster, Tadelakt Plaster, Stone Plaster, Sand Plaster, Marble Plaster, Lime Stucco, etc.)
What Cannot Be Returned
The following custom and made-to-order items are not returnable under any circumstances:
Limewash (pre-pigmented)
Custom Color orders
Any product that has been opened, mixed, or partially used
Fees & Deductions
The following fees and deductions apply to approved returns:
A minimum 15% restocking fee applies to all approved returns.
Credit card processing fees are non-refundable and will be deducted.
If your order originally qualified for free shipping, the original shipping cost will be deducted from your refund.
You are responsible for return shipping costs — Earthaus does not cover the cost of shipping items back.
Refunds are issued to your original payment method.
How to Request a Return
To request a return, follow these steps:
Contact us first at [email protected] or text 1-800-917-2414 to request return authorization. Include your order number.
Wait for approval. Do not ship items back without authorization — unauthorized returns will not be processed.
Ship the items back at your expense once approved. Package them securely in their original packaging.
We inspect and process the return. After we receive and verify the items are in resalable condition, we'll issue a refund to your original payment method, minus the restocking fee and any applicable deductions.
Allow up to two weeks for the return to be fully processed.
Damaged or Defective Products
If your product arrived damaged during shipping or is defective, the process is different from a standard return:
Shipping damage: Notify Earthaus immediately with photographs of the damage. For freight/pallet orders, damage must be noted and photographed before signing for the delivery. We will file a claim with the carrier and replace or refund the damaged items once the claim is resolved.
Defective product: Contact [email protected] within 30 days of delivery. Do not use products you believe are defective — retain them for inspection. If confirmed defective, Earthaus will replace the product or issue a full refund at our discretion.
For complete details, see the Terms & Conditions.
For customer support, email [email protected] or text 1-800-917-2414.