How Long Before My Order Ships?
Processing time before your order ships depends on what you ordered and how much.
Plasters, 5-Gallon Lime Slurry & Accessories. These products ship from Salt Lake City, UT or Nashville, TN.
14 or fewer bags of plaster (ships in boxes via UPS):
We aim to ship orders placed before noon MST the same day, and orders placed after noon MST the next business day.
This is our goal, not a guarantee. During busy periods or for reasons outside our control, same-day shipping may not always be possible — if your order is time-sensitive, email [email protected] before ordering to confirm.
15 or more bags of plaster (ships on a pallet via LTL freight):
Ships from Salt Lake City, UT or Nashville, TN, depending on your delivery location.
Processed within 2–4 business days.
Our shipping logistics team selects the LTL carrier at the time of order.
Made-to-Order Products. These products ship from Duluth, MN.
Limewash Finish, 1-Gallon Lime Slurry & Mineral Pigment Packs: 1–3 business days
Samples, Sample Kits/Bags & Custom Color Samples: up to 10 business days
Orders ship Monday–Friday only. We do not ship on weekends or holidays, and we cannot ship to PO Boxes. If your project is time-sensitive, email [email protected] before placing your order to confirm availability and lead times.
How Do I Track My Order?
Once your order ships, you'll receive an email with tracking information for each package.
Because Earthaus products ship from different fulfillment centers (Salt Lake City, Nashville, and Duluth), you may receive multiple tracking numbers for a single order. Each shipment gets its own email.
You can check the current status of any shipment on the Earthaus order tracking page.
Didn't get a tracking email? If you haven't, follow these steps:
Check your spam/junk folder.
Wait at least 2 business days from when you placed the order (made-to-order items take longer to process).
If it's still missing, email [email protected] and we'll resend your tracking details.
Tracking shows no updates. Tracking information can take up to 24 hours to display movement after the label is created. If your tracking hasn't updated in more than 48 hours after the initial scan, contact [email protected].
How Long Will Delivery Take?
Transit times start after your order has been processed and shipped.
By UPS Ground (14 or fewer bags):
3–5 business days typical transit within the continental US.
Expedited options are available at checkout: UPS 2-Day Air (2–3 business days), UPS 3-Day Select (3–4 business days), USPS Priority (3–4 business days), USPS First Class (7–10 business days).
Rates vary based on size, weight, and location. We'll follow up if there are any adjustments.
By LTL Freight (15+ bags, ships on pallet):
3–10 business days depending on location.
Expedited shipping is not available for freight orders.
Includes lift gate curbside delivery.
Someone must be present to sign.
For Made-to-Order Products (from Duluth, MN):
Ship via UPS Ground after processing.
Add 3–5 business days transit on top of the processing time listed above.
Will My Order Come in Boxes or on a Pallet?
Whether your order arrives in boxes or on a pallet depends on its size:
14 or fewer bags: Ships in individual boxes via UPS to your door.
15 or more bags: Ships on a pallet via LTL freight to your curb.
For freight deliveries:
Delivery is curbside with a lift gate (the driver will lower the pallet to ground level).
You must be present to sign for the delivery.
Inspect before signing: Check for visible damage to packaging or materials. If anything looks damaged, take photos and note it on the delivery paperwork, then contact [email protected] immediately so we can file a claim with the carrier.
Split Shipments
A single order often ships as multiple packages from different locations:
Plasters and accessories ship from Salt Lake City or Nashville.
Limewash, pigments, and samples ship from Duluth.
You'll get separate tracking emails for each shipment. They may arrive on different days — this is normal.
Free Shipping
Free shipping depends on your order total and account type:
Orders over $300: Free standard shipping (continental US).
Trade members: Free shipping on orders over $100.
Free shipping does not apply to international orders.
This applies to artisan products (Tadelakt, Marble, Stone, Sand, Base plasters, Lime Slurry, and Limewash) and accessories. Because a 15+ bag artisan order always exceeds $300, artisan pallet/freight shipments always ship free — no freight quote is ever needed.
Exception — BUILD products: PHL Binder, Lime Stucco Fine, and Lime Stucco Coarse never qualify for free shipping and always require a custom freight quote, regardless of order total or quantity. They ship UPS in boxes for smaller orders and LTL on a pallet for larger orders (pallet threshold: 15 bags for Lime Stucco, 9 bags for PHL Binder) — either way the shipping is quoted, never free. If an order has both artisan and BUILD products, only the BUILD products are charged shipping; the artisan portion still ships free. See "How Do I Get a Quote or Estimate?" for the BUILD freight quote process.
International Shipping
We currently ship to Canada only.
Free shipping thresholds do not apply.
You are responsible for all customs duties and taxes.
If duties or taxes are not paid, the shipment may be abandoned and will not be refunded.
For international shipping questions, email [email protected].
My Order Is Delayed — What Do I Do?
If your order is delayed, we'll contact you with an updated delivery estimate. Common reasons for delays:
Weather or carrier disruptions
Made-to-order items with longer processing
Freight scheduling in remote areas
If you haven't heard from us and your tracking shows no movement for 48+ hours, contact [email protected].
For full details, see the official Shipping & Delivery Policy.
For customer support, email [email protected] or text 1-800-917-2414.